Suivo offers innovative IoT, planning, asset management, and tracking solutions and is part of the Geo Square family. Our mission is to connect everything. With our IoT cloud platform and a wide range of trackers, tags, and sensors, we help large companies to optimally utilize their vehicles, machines, and employees. We make planning, managing, and analyzing easy.

Your role as a Customer Service Representative:

• As a Customer Service Representative, you will respond quickly and adequately to customer questions and issues, and assist in solving software and hardware problems.
• You will register daily tickets in the ticket system and handle existing tickets.
• You will perform a primary analysis of reported questions/faults, and if necessary, escalate them to other colleagues.
• Maintain contact with the customer until the issue is resolved.
• Document the provided solutions in a FAQ.
• Report recurring issues so that we can devise more structural solutions.
• Manage and assign software licenses to new customers.

Do you recognize yourself in this profile?

You have a bachelor’s degree and an affinity with the ICT sector. 

• About 2 years of experience in a commercial support role.
• You are communicative, customer-oriented, and work efficiently.
• You can speak fluently with customers and think in terms of good solutions.
• You know the advantage of working with a CRM system and can use it actively.
• You achieve the best results through teamwork.
• You can express yourself fluently in Dutch, English, and have basic knowledge of French.

What do we have to offer you?

• A good work-life balance with flexible working hours and 28 vacation days.
• An attractive salary with health insurance, a pension plan, eco-vouchers, meal vouchers, a mobility solution, and much more.
• Training and development opportunities, as we are happy to invest in your professional and personal growth.
• Great colleagues who ensure that work and fun go hand in hand.
• A pleasant and dynamic working environment where innovation is a top priority.

Interested?  Be sure to send us your CV via jobs@geosquare.eu. 

Unsure if you meet all the requirements? Apply anyway, and we can discuss the possibilities together. 

Hope to see you soon!