Suivo offers innovative IoT, planning, asset management, and tracking solutions and is part of the Geo Square family. Our mission is to connect everything. With our IoT cloud platform and a wide range of trackers, tags, and sensors, we help large companies to optimally utilize their vehicles, machines, and employees. We make planning, managing, and analyzing easy.

Your role as a Customer Service Representative:

• As a Customer Service Representative, you will respond quickly and adequately to customer questions and issues, and assist in solving software and hardware problems.
• You will register daily tickets in the ticket system and handle existing tickets.
• You will perform a primary analysis of reported questions/faults, and if necessary, escalate them to other colleagues.
• Maintain contact with the customer until the issue is resolved.
• Document the provided solutions in a FAQ.
• Report recurring issues so that we can devise more structural solutions.
• Manage and assign software licenses to new customers.

Do you recognize yourself in this profile?

You have a bachelor’s degree and an affinity with the ICT sector. 

• About 2 years of experience in a commercial support role.
• You are communicative, customer-oriented, and work efficiently.
• You can speak fluently with customers and think in terms of good solutions.
• You know the advantage of working with a CRM system and can use it actively.
• You achieve the best results through teamwork.
• You can express yourself fluently in Dutch, English, and have basic knowledge of French.

What do we have to offer you?

• A good work-life balance with flexible working hours and 28 vacation days.
• An attractive salary with health insurance, a pension plan, eco-vouchers, meal vouchers, a mobility solution, and much more.
• Training and development opportunities, as we are happy to invest in your professional and personal growth.
• Great colleagues who ensure that work and fun go hand in hand.
• A pleasant and dynamic working environment where innovation is a top priority.

Interested?  Be sure to send us your CV via jobs@geosquare.eu. 

Unsure if you meet all the requirements? Apply anyway, and we can discuss the possibilities together. 

Hope to see you soon!

At our core, it’s all about people. We strive to be a place where you can be yourself, no matter who you are or how you navigate life. Our differences make us stronger, and we believe that everyone brings something valuable to the table. That’s why we ensure you feel respected here and can enjoy putting your talents to use.